Policy – Frizelda

Normal order processing can take between 1-2 days.

Frizelda still works in her real job from 9-5 during weekdays, so she’s not in her hut for order processing until the witching hours.

Shipping

Frizelda only ships to customers in Canada.

All orders will be shipped from a small post office located near her hut via our good friends at Canada Post Standard Ground service, or by Owl, whichever is most convenient once your order is ready. Please note that orders could arrive to you in multiple packages.

Despite rising and complicated shipping rates, Frizelda wants to keep her shipping policy concise and consistent. Her shipping rates are the same for any location in Canada.

Rates are based on three shipping classes:

Lettermail: For Cards and Jewelry that can fit into a small envelope, the shipping is FREE.
Parcels: For other Witchy Things that have to be shipped in a package, the shipping rate is $12 for the entire order.
FREE shipping: on all orders over $99.00

If cards/jewelry are ordered together with larger items, they’ll be included in the larger Parcel at the $12 rate.

These rates are subject to change without notice as Canada Post rates do.

Note: if you live near Frizelda’s hut, she may strap it to her broom and fly the delivery herself, depending on the wind direction that night.

Returns

Frizelda’s Return Policy for bitchy customers

Frizelda has no return policy. If you don’t like what you’ve ordered, too bad.

Note: Frizelda’s cards are hand-crafted, unique and therefore each one will have different colors, ink type, and mixed media elements. She is sure you will love each one, but if for whatever reason you are not happy with your purchase, oh well.

Frizelda’s Return Policy for nice customers

Same policy as above. But spoken in a nicer tone. You can also send Frizelda an email HERE and try showing off your inner witch to complain. She’d love that. She may even give you a score between 1-10 on how Witchy it is.

Privacy

Frizelda’s Privacy Policy

So let’s be real, Frizelda has copied the jargon below and hopes that it makes sense to you. However, here is Friz’s version of the legal mumbo jumbo:

Because Frizelda is operating a website and on-line store, your personal info is collected and is used to ship you the goods you order. You can pay Frizelda by e-Transfer or by Credit Card. Your credit card information is processed through Stripe Payments. Your personal information will not be used for any other reason – end of story. You can opt in to receive Frizelda’s newsletter, and you can choose to use the social media links provided. But remember, once you get out into the crazy web, you’re on your own.

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Legal Jargon Privacy Policy

AT FRIZELDA.COM, WE COLLECT AND MANAGE USER DATA ACCORDING TO THE FOLLOWING PRIVACY POLICY:

DATA COLLECTED

WE COLLECT INFORMATION YOU PROVIDE DIRECTLY TO US. FOR EXAMPLE, WE COLLECT INFORMATION WHEN YOU SUBSCRIBE TO THE NEWSLETTER, PARTICIPATE IN ANY INTERACTIVE FEATURES OF OUR SERVICES, FILL OUT A FORM, REQUEST CUSTOMER SUPPORT OR OTHERWISE COMMUNICATE WITH US. THE TYPES OF INFORMATION WE MAY COLLECT INCLUDE YOUR NAME, EMAIL ADDRESS, POSTAL ADDRESS, CREDIT CARD INFORMATION AND OTHER CONTACT OR IDENTIFYING INFORMATION YOU CHOOSE TO PROVIDE.

WE COLLECT ANONYMOUS DATA FROM EVERY VISITOR OF THE WEBSITE TO MONITOR TRAFFIC AND FIX BUGS. FOR EXAMPLE, WE COLLECT INFORMATION LIKE WEB REQUESTS, THE DATA SENT IN RESPONSE TO SUCH REQUESTS, THE INTERNET PROTOCOL ADDRESS, THE BROWSER TYPE, THE BROWSER LANGUAGE, AND A TIMESTAMP FOR THE REQUEST.

WE ALSO USE VARIOUS TECHNOLOGIES TO COLLECT INFORMATION, AND THIS MAY INCLUDE SENDING COOKIES TO YOUR COMPUTER. COOKIES ARE SMALL DATA FILES STORED ON YOUR HARD DRIVE OR IN YOUR DEVICE MEMORY THAT HELPS US TO IMPROVE OUR SERVICES AND YOUR EXPERIENCE, SEE WHICH AREAS AND FEATURES OF OUR SERVICES ARE POPULAR AND COUNT VISITS. WE MAY ALSO COLLECT INFORMATION USING WEB BEACONS (ALSO KNOWN AS “TRACKING PIXELS”). WEB BEACONS ARE ELECTRONIC IMAGES THAT MAY BE USED IN OUR SERVICES OR EMAILS AND TO TRACK COUNT VISITS OR UNDERSTAND USAGE AND CAMPAIGN EFFECTIVENESS.

USE OF THE DATA

WE ONLY USE YOUR PERSONAL INFORMATION YOU PROVIDE TO THE FRIZELDA.COM WEBSITE TO COMMUNICATE WITH YOU ABOUT THE WEBSITE OR OUR SERVICES.

WE EMPLOY INDUSTRY STANDARD TECHNIQUES TO PROTECT AGAINST UNAUTHORIZED ACCESS OF DATA ABOUT YOU THAT WE STORE, INCLUDING PERSONAL INFORMATION.

WE DO NOT SHARE PERSONAL INFORMATION YOU HAVE PROVIDED TO US WITHOUT YOUR CONSENT, UNLESS:

DOING SO IS APPROPRIATE TO CARRY OUT YOUR OWN REQUEST

WE BELIEVE IT’S NEEDED TO ENFORCE OUR LEGAL AGREEMENTS OR THAT IS LEGALLY REQUIRED

WE BELIEVE IT’S NEEDED TO DETECT, PREVENT OR ADDRESS FRAUD, SECURITY OR TECHNICAL ISSUES

SHARING OF DATA

WE DON’T SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES. AGGREGATED, ANONYMIZED DATA IS PERIODICALLY TRANSMITTED TO EXTERNAL SERVICES TO HELP US IMPROVE THE WEBSITE AND SERVICE.

WE MAY ALLOW THIRD PARTIES TO PROVIDE ANALYTICS SERVICES. THESE THIRD PARTIES MAY USE COOKIES, WEB BEACONS AND OTHER TECHNOLOGIES TO COLLECT INFORMATION ABOUT YOUR USE OF THE SERVICES AND OTHER WEBSITES, INCLUDING YOUR IP ADDRESS, WEB BROWSER, PAGES VIEWED, TIME SPENT ON PAGES, LINKS CLICKED AND CONVERSION INFORMATION.

WE ALSO USE SOCIAL BUTTONS PROVIDED BY SERVICES LIKE TWITTER, GOOGLE+, LINKEDIN AND FACEBOOK. YOUR USE OF THESE THIRD PARTY SERVICES IS ENTIRELY OPTIONAL. WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES AND/OR PRACTICES OF THESE THIRD PARTY SERVICES, AND YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THOSE THIRD PARTY SERVICES’ PRIVACY POLICIES.

COOKIES

WE MAY USE COOKIES ON OUR SITE TO REMEMBER YOUR PREFERENCES. FOR MORE GENERAL INFORMATION ON COOKIES, PLEASE READ “WHAT ARE COOKIES” NOTED ABOVE.

OPT-OUT, COMMUNICATION PREFERENCES

YOU MAY MODIFY YOUR COMMUNICATION PREFERENCES AND/OR OPT-OUT FROM SPECIFIC COMMUNICATIONS AT ANY TIME. PLEASE SPECIFY AND ADJUST YOUR PREFERENCES.

SECURITY

WE TAKE REASONABLE STEPS TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION FROM LOSS, MISUSE, AND UNAUTHORIZED ACCESS, DISCLOSURE, ALTERATION, OR DESTRUCTION. BUT, YOU SHOULD KEEP IN MIND THAT NO INTERNET TRANSMISSION IS EVER COMPLETELY SECURE OR ERROR-FREE. IN PARTICULAR, EMAIL SENT TO OR FROM THE SITES MAY NOT BE SECURE.

ABOUT CHILDREN

THE WEBSITE IS NOT INTENDED FOR CHILDREN UNDER THE AGE OF 13. WE DO NOT KNOWINGLY COLLECT PERSONALLY IDENTIFIABLE INFORMATION VIA THE WEBSITE FROM VISITORS IN THIS AGE GROUP.

CHANGES TO THE PRIVACY POLICY

WE MAY AMEND THIS PRIVACY POLICY FROM TIME TO TIME. USE OF INFORMATION WE COLLECT NOW IS SUBJECT TO THE PRIVACY POLICY IN EFFECT AT THE TIME SUCH INFORMATION IS USED.